Refund Policy
14 days, no questions asked.
The short version
- Full refund within 14 days of purchase — no questions asked.
- Applies to all purchase types: individual scenarios, bundles, and team plans.
- We don't ask whether you've started a scenario. If you want a refund, you get one.
How to request a refund
- Email hello@prismsignal.io with the email address you used to purchase.
- We'll process your refund within 3 business days.
- Refunds are returned to your original payment method.
Team plans
If team members have already been invited and started scenarios, you can still get a full refund within 14 days.
Invited members will lose access to assigned scenarios after the refund is processed.
After 14 days
We don't offer refunds after the 14-day window.
If something went wrong with your experience, reach out at hello@prismsignal.io — we'll find a solution.
Who processes your payment
Payments are processed by LemonSqueezy, our merchant of record.
- LemonSqueezy handles tax collection, invoicing, and payment disputes on our behalf.
- Refunds appear on your statement as “LMSQUEEZY” or “Lemon Squeezy”.
Changes
If we change this policy, we'll update this page. Last updated March 2026.